ProFix Appliance Repair Charlotte — Privacy Policy

1. Information We Collect

When you browse this website, call us, or send a service request, we may collect:

• Your name, phone number and email address
• The address where the appliance is located, including the ZIP code
• The appliance type, brand and a description of the problem
• The appointment date and time you prefer
• Technical details such as browser type, IP address and the pages you visit (through analytics tools)

2. How We Use Your Information

We use this information to:

• Schedule, confirm and carry out your repair appointment
• Reach you about your service request, parts orders and follow-up visits
• Send appointment reminders
• Answer your questions
• Understand how the website is used so we can improve it

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing.

3. Cookies and Analytics

This website uses Google Analytics to see how visitors find and use our pages. Google Analytics may place cookies in your browser. We use the reports only to improve the site and our service. You can block cookies in your browser settings or install the Google Analytics opt-out browser add-on.

4. Data Security and Retention

Booking information sent through this website travels over an encrypted HTTPS connection, and we take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot promise absolute security. We keep personal information only as long as we need it to provide service, keep business records, or meet legal obligations.

5. Third-Party Services

This website may rely on the following outside services:

• Google Analytics — traffic measurement
• Google Maps — showing our service area
• Email delivery (SMTP) — sending booking confirmations

Each of these providers handles information under its own privacy policy.

6. Your Choices

You may ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong
• Delete your personal information, where we are not required to keep it
• Stop sending you marketing messages

To make a request, use the contact details at the bottom of this page. See also Your Privacy Rights.

7. Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, ProFix Appliance Repair Charlotte may send you:

• Appointment confirmations and reminders
• Updates when a technician is on the way
• Invoice or payment links
• Answers to questions you have sent us

How many messages you receive depends on your service activity. Message and data rates from your carrier may apply. We do not share mobile numbers collected for texting with third parties for marketing, and agreeing to receive texts is never a condition of buying anything from us.

Reply STOP to any message to opt out, or HELP for help. You can also reach us using the details below. Full program details are on our SMS Terms & Conditions page.

8. Changes to This Policy

We may revise this policy from time to time. When we do, we will post the new version here and change the “Last updated” date. If you keep using the website or our services after a change is posted, the updated policy applies.

9. Contact Us

Questions about this policy or about our text messages can be sent to: