Our upstairs washer shakes the floor during spin. Is that a repair or a leveling problem?

It can be either. Start by checking that all four feet sit firmly and the load is not one heavy item like a comforter. If it still shakes with a normal mixed load, worn shocks, springs or suspension rods are likely, and a technician can confirm which.

Will you find where our second-floor washer is leaking from?

Yes. We trace the leak to the hose, pump, door seal, tub or drain connection and tell you which it is. If the water is coming from the drain standpipe or house plumbing rather than the washer, we will say so, since that is a job for a plumber.

ProFix Appliance Repair Charlotte service van and technician in front of the Charlotte skyline

Home/Mecklenburg County/Ballantyne & South Charlotte/Washer Repair

Washer Repair in Ballantyne and South Charlotte

In two-story south Charlotte homes, the washer often sits right above the living room. ProFix Appliance Repair Charlotte tracks down leaks, spin problems and odors and tells you the cost before any repair. We cover 3 ZIP codes in Ballantyne & South Charlotte.

3 ZIPs

Coverage

Mecklenburg County

90-Day

Parts Warranty

30-Day

Labor Warranty

Call (980) 588-8688 Book Online Now

Schedule Your Repair

Service Type

What type of service do you need?

Or call us directly:

(980) 588-8688

Second-Floor Laundry Rooms Raise the Stakes

In many two-story homes across Ballantyne and the neighborhoods off Providence Road, the laundry room is upstairs beside the bedrooms. That is convenient until a hose weeps or a pump seal fails, because water on a second floor finds its way into the ceiling below. A drip pan under the machine with a working drain line helps, but only if it stays clear.

The usual faults are what you would expect from machines handling family-size loads: worn drain pumps, failed door locks on front-loaders, suspension wear that lets the washer walk, and mildew in the door boot during humid months. Vibration is more noticeable on an upper floor, so an off-balance spin can rattle a whole hallway.

If you spot water, shut both supply valves behind the washer and unplug it before looking further. Our technician checks the hoses, pump, inlet valve and tub seal, explains what failed and gives a price before starting. Swapping plain rubber fill hoses for braided ones is a small upgrade worth asking about while we are there.

Before You Book: Washer Checks

Safe first steps for the most urgent washer problems, and when to leave it to a technician.

Leaking WaterSafety: Turn off both supply valves behind the washer, unplug it, and look for drips at the hose connections and around the drain hose before running another load.
Overfilling with WaterSafety: Turn off both supply valves immediately and unplug the washer; if water still enters with the power off, the valve is stuck.
Burning Smell from WasherSafety: Turn the washer off, unplug it or switch off the breaker, and do not use it again until it is inspected.
Leaking from BottomSafety: Turn off the water, unplug the washer and check that the pump filter cap is tight if your model has one.

Symptoms, causes and repair-or-replace advice for every type of washer are in our complete washer repair guide.