Why is there ice on the floor of my Traulsen freezer?

Ice on the cabinet floor usually means defrost water is not getting out. A failed drain heater or a blocked drain line is the common cause. We check both and the defrost system that feeds them.

The freezer column in our Waxhaw kitchen is frosting up inside. What causes that?

Frost inside a built-in freezer usually comes from a door that is not sealing or an automatic defrost system that has stopped working. Check that nothing is propping the door and the gasket is intact. If frost keeps returning, we can test the defrost heater, sensor and control.

Do you service chest freezers in detached garages and outbuildings in Marvin?

Yes. Just tell us where the freezer is when you book so the technician knows where to go. Make sure there is a clear path and working light near the unit if you can.

Traulsen Repair

Traulsen Freezer Repair in Waxhaw & Marvin, NC

Traulsen freezer repair in Waxhaw & Marvin, Union County. We diagnose first and agree the price before any work.

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(980) 588-8688

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Traulsen Freezers: What We Check First

Traulsen reach-in and roll-in freezers use the same overhead layout as the brand's refrigerators, with a top-mounted condensing unit and an evaporator inside the cabinet, plus a defrost system that keeps the coil clear of frost. On a schedule set by the control, the compressor pauses, a heater warms the evaporator, water drains through a heated line, and a termination device ends the cycle when the coil has cleared.

Open defrost heater allowing solid ice across the evaporator
Termination device ending defrost early or overheating the coil
Drain line heater failure backing frozen water into the cabinet
Cold-stiffened gaskets cracking and admitting humid kitchen air

The full explanation, including what you can safely check yourself and when repair beats replacement, is in our Traulsen freezer repair guide.

Columns, Drawers and Garage Chests

Freezers here come in more shapes than usual. Built-in kitchens may have an all-freezer column beside a matching refrigerator, or undercounter freezer drawers in an island or bar. Garages and workshop buildings on larger lots often hold an upright or chest freezer for bulk food. Each fails differently: columns and drawers tend toward fan, sensor and defrost faults, while garage units fight summer heat and dust.

If the freezer is warming, keep the door shut and move the most valuable food to another freezer if you have one. With the power off, check that the door or lid gasket is clean and sealing, and clear dust from the grille or coils. A freezer column with heavy frost on the back panel usually has a defrost problem, not a sealed-system failure.

The technician tests the defrost heater and controls, fans, sensors, start components and compressor operation. We never open a sealed system without explaining what that involves and its cost. You will know what failed and what the fix costs before we start. Long driveways and outbuildings are no problem; just tell us where the unit lives.