How do I clean the ice thickness probe on my Manitowoc?

Follow the cleaning procedure in the manual, which covers removing and cleaning the probe with an approved solution. Turn the machine off first and handle the probe gently, since bending it changes the cube thickness. If cubes are still wrong afterward, the probe gap or the control may need checking.

My Midland ice maker makes tiny, hollow cubes. Is the ice maker broken?

Usually it is a water supply problem, often a clogged inlet valve or filter from well sediment. Replace the filter first. If cubes stay small, we test and replace the valve.

Should I add a filter for my Mount Pleasant well before you replace the ice maker valve?

A whole-house sediment filter helps protect the new valve, and a water treatment company can size it. We can replace the valve either way and quote it before starting. The refrigerator's own filter should also be fresh.

Manitowoc Repair

Manitowoc Ice Maker Repair in Midland & Mount Pleasant, NC

Manitowoc ice maker repair in Midland & Mount Pleasant, Cabarrus County. We diagnose first and agree the price before any work.

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Manitowoc Ice Makers: What We Check First

A Manitowoc cube machine runs a cycle that depends on two small probes. The ice thickness probe sits near the evaporator face and signals the control when the ice slab has grown thick enough for water to bridge to it. The water level probe sits in the trough and tells the inlet valve when to stop filling. Between them, they decide how full the evaporator gets and when harvest starts. The water pump and distribution tube keep water flowing evenly over the nickel-plated evaporator.

Scaled ice thickness probe triggering harvest early, making thin cubes
Fouled water level probe causing short or overflowing trough fills
Clogged distribution tube leaving dry streaks on the evaporator
Recirculating condenser air lengthening freeze cycles in tight installations

The full explanation, including what you can safely check yourself and when repair beats replacement, is in our Manitowoc ice maker repair guide.

Sediment in a small valve

The water valve that feeds an ice maker has tiny passages and a fine screen, and well sediment clogs it faster than almost anything else in the house. The result is small, hollow or misshapen cubes, a dispenser that sputters, or no ice at all. Iron can discolor ice and stain the tray, and a clogged refrigerator filter adds to the restriction.

Replace the refrigerator's water filter if it has been in place a while, and check that the supply valve is fully open. If you have a whole-house filter on the well, see whether it needs changing too. After a power outage that stopped the well pump, air in the line can make the dispenser sputter for a while before it clears.

We test and replace the inlet valve, check the ice maker module and fill tube, and confirm the freezer is cold enough. Then we give you the price before work, and suggest filtration if sediment keeps clogging new parts. Midland is usually simpler to schedule than the far side of Mount Pleasant.